# Manager Review (/docs/bookings/manager-review)



**Manager Review** is a manual flagging queue for bookings. Where [Booking Audit](/docs/bookings/booking-audit) runs automated checks, Manager Review is driven entirely by your team: anyone can flag a booking that needs a manager's eyes — a pricing question, a complaint, a refund decision — and managers work through the queue and resolve items when they're handled.

Navigate to **Bookings > Manager Review** in the sidebar to access the page.

How it works [#how-it-works]

Manager Review is built on the **Manager Review** [booking tag](/docs/bookings/tags). Flagging a booking adds the tag; resolving it removes the tag. That means:

* **Flag manually** — open the booking, go to the **Miscellaneous** tab, and toggle the **Manager Review** tag.
* **Flag automatically** — use a workflow **Add Tag** action to flag bookings based on events (e.g., flag every booking where a payment dispute opens, or every booking above a certain value). See workflow actions for details.
* **Resolve** — click **Resolve** on the Manager Review page (removes only the Manager Review tag; other tags on the booking are untouched), or toggle the tag off from the booking's Miscellaneous tab.

The sidebar badge [#the-sidebar-badge]

The red count badge on the **Bookings** sidebar item shows how many bookings currently carry the Manager Review flag. It updates immediately when you flag or resolve a booking, so the number next to Bookings is always your open review queue.

The queue [#the-queue]

The page lists every flagged booking at your location — **all statuses included**. A flagged booking stays in the queue even if it's canceled, because the flag usually means a human still needs to do something (issue a refund, follow up with the customer) regardless of booking state.

Bookings are ordered by service date, soonest first.

| Column          | Description                                                     |
| --------------- | --------------------------------------------------------------- |
| **Customer**    | Customer name and confirmation code                             |
| **Activity**    | The booked activity name                                        |
| **Date & Time** | Service date and start time                                     |
| **Status**      | Current booking status                                          |
| **Total**       | Grand total for the booking                                     |
| **Balance**     | Outstanding balance — highlighted in red when greater than zero |
| **Other Tags**  | Any other tags on the booking, for context                      |
| **Resolve**     | One-click resolution — removes the flag and clears the row      |

Click any row to open the booking in a side drawer, where you can take whatever action is needed before resolving.

Manager Review vs. Booking Audit [#manager-review-vs-booking-audit]

|                   | Manager Review                                   | Booking Audit                                       |
| ----------------- | ------------------------------------------------ | --------------------------------------------------- |
| **Driven by**     | People (or workflows) flagging specific bookings | Automated checks evaluated on every booking         |
| **Cleared by**    | Someone clicking Resolve                         | Fixing the underlying issue (e.g., setting pricing) |
| **Sidebar badge** | Yes — the red count on Bookings                  | No                                                  |
| **Best for**      | "This specific booking needs a manager"          | "Show me everything that looks wrong"               |