# Notes, Attachments & Waivers (/docs/incidents/evidence)



Alongside the linked records, an incident holds the material that documents what happened: a running notes log, file attachments, and waivers. Together these make the incident a defensible record you can rely on later.

Notes [#notes]

The **notes** feed is an append-only log. Each note is stamped with the author and the time it was added, and the feed shows the newest note first.

* Notes are for the narrative — what happened, who said what, follow-up actions, and updates over time.
* Notes **cannot be edited or deleted** once added. This keeps the log trustworthy as a record. If something needs correcting, add a new note.
* Each note can be up to 5,000 characters.

Attachments [#attachments]

Each incident can carry any number of **file attachments** — photos of damage, scanned forms, repair invoices, medical or police reports, witness statements, or anything else relevant.

* Any file type is accepted, up to **25 MB** per file.
* Upload one file at a time from the Attachments section of the detail page.
* Each attachment shows its file name, size, and who uploaded it and when.

Downloading an attachment opens it in a new tab. For security, files are always served as a **download** rather than rendered in the browser — so an uploaded file can never run as a script in your dashboard. Delete an attachment with its delete icon; this removes it permanently.

Waivers [#waivers]

You can attach **waivers** to an incident two ways:

Send a new incident waiver [#send-a-new-incident-waiver]

Use **Send new** to deliver a fresh waiver for someone to sign in connection with the incident — for example, a damage acknowledgement or an injury report form. You pick a waiver template, then deliver it by **link only** (copy the signing URL yourself), **email**, or **SMS**. The signed waiver is filed back to the incident.

<Callout type="info">
  Only waivers of type **Incident Report** appear in the picker. If you don't have one yet, create it first under **Waivers**. See [Create a Waiver](/how-to/waivers/create-a-waiver) and [Use the Waiver Editor](/how-to/waivers/use-the-waiver-editor).
</Callout>

Attach a waiver from the booking [#attach-a-waiver-from-the-booking]

When a booking is linked, use **Attach from booking** to pull in a waiver the customer **already signed** for that reservation — for instance, the check-in liability waiver. This avoids re-signing and keeps the original signed document with the incident. The waiver must belong to the incident's linked booking.

Attached waivers show their status — submitted, pending counter-signature, counter-signed, or rejected — so you can see at a glance whether each one is complete.

Related How-To Guides [#related-how-to-guides]

* [Add Notes and Attachments](/how-to/incidents/add-notes-and-attachments)
* [Attach Waivers to an Incident](/how-to/incidents/attach-waivers-to-an-incident)