# Activity Voucher reconciliation (/docs/reporting/activity-vouchers)



Activity Vouchers let customers buy an entitlement now and choose an eligible
booking later. Their purchase money is recorded separately from booking payments.
The reporting views keep those records separate so the same money is counted once.

Opening the report [#opening-the-report]

Go to **Reports > Financials > Activity Vouchers**. You need Reports read access.
Choose dates, promotion and currency, then select **Apply filters**. The report
keeps showing your applied filters until you apply any edits.

Use **Report view** to switch between the summary, purchase collections and
refunds, purchases, outstanding vouchers, all inventory, redemption history and
linked booking payments. Expand **Purchased coverage & promotion capacity** in
the summary to review original terms and current sales capacity.

Purchase references open the original purchase under its promotion. Booking
references open booking details. These links appear when you also have permission
to view the corresponding resource or booking.

Period collections and current balances [#period-collections-and-current-balances]

Choose a promotion, currency and date range. Purchase collections use the first
successful payment verification date; completed refunds use their recorded
completion date. Dates follow your location's time zone. These are not bank payout
dates.

Current purchase totals and outstanding entitlements cover all purchase dates,
regardless of the period selected. An outstanding amount is the voucher's original
unrefunded allocation, including the original fees and taxes. It is not the
current retail price, a bank balance or a revenue-recognition calculation.

Each currency is shown separately. Campaign capacity includes pending purchases
and sales from all published revisions and currencies.

Inventory and redemption [#inventory-and-redemption]

* **Available** means unused funding. Purchased date restrictions, eligible
  products and availability are still checked when the customer books.
* **Reserved** means a checkout holds the voucher. A checkout timeout does not
  automatically release its funding.
* **Redeemed** and **Forfeited** mean the voucher currently settles a booking.
* **Refund pending**, **Restricted** and **Not yet redeemable** can still carry
  outstanding prepaid allocations, but cannot be treated as freely usable codes.
* **Expired**, **Voided** and **Refunded** are separated from outstanding inventory.

Restoration history overlaps these states. A restored voucher used again is one
issued voucher, not another sale. Covered equipment quantities are equipment
units, not guest counts.

Redemption rows follow the booking's current experience date. They show original
coverage and allocation, the current redemption status and the linked booking.
Restored or released rows have zero current booking settlement. The view is not a
historical record of every date to which a booking was rescheduled.

The booking view has one row per booking, even when several vouchers were used.
It shows the whole booking's current total, prepaid settlement, balance and
additional payments. Additional payments include tips and subtract refunds and
chargebacks; authorizations and incident charges are excluded. These are lifetime
booking payment totals, not payments collected during the selected experience dates.
Filtering one promotion does not divide a booking's additional cash between its
promotions.

For example, a $127 booking funded by $47 of vouchers and $80 paid at checkout
has $127 of collections across its purchase and booking payment records.
Adding the $47 purchase to the $127 booking total would count the prepaid money twice.

Refund differences [#refund-differences]

A refund issued directly through Stripe may appear in current purchase totals
before Resytech has a completed local refund record with a date. The report shows
the difference between current provider refunds and dated completed local refunds.
It does not assign an estimated date or include that difference in period refund
rows. Open disputes and chargebacks are also shown as current values.

Review any nonzero difference with the original purchase and provider records.
An unallocated refund can leave outstanding allocations larger than the remaining
cash until that refund is reconciled. Restricted funding remains visible.
Processor fees and bank payout reconciliation are outside these gross collections.

Exporting and using the Accounting Summary [#exporting-and-using-the-accounting-summary]

Select **Export CSV** in a detail view to choose columns. Exports include all rows
matching the applied filters. **Search this page** only narrows the visible page
and does not change the export. Apply edited filters before exporting.
More than 10,000 matching rows requires narrower
filters; no partial file is returned. Inventory exports cover current inventory
across all purchase dates. Keep the currency column when exporting amounts.

Voucher codes are masked. Purchase and booking references identify the corresponding
records without exporting redeemable codes.

The [Accounting Summary](/docs/reporting/accounting-summary) includes
voucher-funded booking line items under its existing booking-created basis.
It does not include voucher purchase cash or original-order refunds in its cash
lines, and its receivable/deposit balancing line does not separately identify
voucher settlement. Use these exports to reconcile those amounts.

This report is a supporting ledger, not an additional revenue journal to import
on top of the Accounting Summary. It does not set tax or revenue recognition timing.
