# Reschedule a Booking (/how-to/bookings/reschedule-a-booking)



Reschedule a booking when a customer needs to change their reservation date or time. Resytech provides two rescheduling methods: **calendar-based** (guided, with availability checking) and **manual** (freeform, with conflict detection).

Before you begin [#before-you-begin]

* Navigate to the booking you want to reschedule.
* The booking cannot be in a **Canceled** status.

Accessing the reschedule tab [#accessing-the-reschedule-tab]

1. Go to **Bookings** and open the booking you want to reschedule.
2. Click the **Reschedule** tab in the booking detail view.

Method 1: Calendar-based reschedule [#method-1-calendar-based-reschedule]

Calendar-based rescheduling uses the activity's scheduling configuration to show you available time slots on a new date.

1. On the **Reschedule** tab, use the calendar to browse available dates.
2. Select a date. The system loads available time slots for that date based on the booking's activity, duration, and equipment.
3. Select an available time slot.
4. Configure rescheduling options:

| Option                         | Default | Description                                                                                                                  |
| ------------------------------ | ------- | ---------------------------------------------------------------------------------------------------------------------------- |
| **Auto Refund**                | On      | If the new time slot has a lower price, automatically refund the difference to the customer's original payment method.       |
| **Skip Pricing Recalculation** | Off     | Keep the original price even if the new time slot would normally have different pricing (e.g., different day-of-week rates). |
| **Notes**                      | Empty   | An optional internal note explaining the reason for the reschedule.                                                          |

5. Click **Reschedule** to confirm.

The system will:

* Update the booking's date, start time, and end time.
* Recalculate pricing (unless skipped).
* Process any refund if the new price is lower and auto-refund is enabled.
* Send a reschedule notification email to the customer.
* Sync with any connected calendar integrations.
* Log the change in the booking's event log.

When the calendar shows "manual" [#when-the-calendar-shows-manual]

If the booking's activity uses dynamic durations or doesn't have a matching duration configuration, the calendar may return a `manual` action. This means the system cannot generate standard time slots, and you should use the manual reschedule method instead.

Method 2: Manual reschedule [#method-2-manual-reschedule]

Manual rescheduling lets you set an exact start and end date/time without relying on the scheduling engine's time slot system. Use this for multi-day bookings, unusual durations, or when you need full control.

1. On the **Reschedule** tab, switch to the **Manual** rescheduling mode.
2. Enter the new schedule:

| Field            | Description                                                                   |
| ---------------- | ----------------------------------------------------------------------------- |
| **Start Date**   | The new booking start date.                                                   |
| **Start Time**   | The new booking start time.                                                   |
| **End Date**     | The new booking end date (can differ from start date for multi-day bookings). |
| **End Time**     | The new booking end time.                                                     |
| **Custom Price** | Optionally override the booking price for the new time.                       |

3. Configure rescheduling options:

| Option                         | Default | Description                                                           |
| ------------------------------ | ------- | --------------------------------------------------------------------- |
| **Force Reschedule**           | Off     | Proceed even if there are scheduling conflicts with other bookings.   |
| **Auto Refund**                | On      | Automatically refund the price difference if the new time is cheaper. |
| **Skip Pricing Recalculation** | Off     | Keep the original price unchanged.                                    |
| **Notes**                      | Empty   | Internal note for the reschedule reason.                              |

4. Click **Check Conflicts** to see if the new time overlaps with existing bookings.

Conflict checking [#conflict-checking]

The conflict check returns:

| Field             | Description                                                                                                                            |
| ----------------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| **Has Conflicts** | Whether any scheduling conflicts were found.                                                                                           |
| **Conflicts**     | A list of conflicting bookings, each showing the confirmation code, date, time range, activity name, customer name, and conflict type. |
| **Can Proceed**   | Whether the reschedule can go ahead. This is `true` if there are no conflicts, or if **Force Reschedule** is enabled.                  |

Conflict types include equipment conflicts (the same physical equipment is booked at the overlapping time) and facilitator conflicts.

5. If there are no conflicts (or you choose to force), click **Reschedule** to apply the changes.

What happens after rescheduling [#what-happens-after-rescheduling]

* The booking's date and time are updated immediately.
* Unless **Skip Pricing Recalculation** is enabled, line items are regenerated with new pricing.
* A reschedule notification email is sent to the customer.
* Connected [calendar integrations](/how-to/calendar-integrations) are synced in the background.
* The booking's event log records the old and new times.

Tips [#tips]

* **Calendar-based rescheduling prevents double-booking.** It only shows time slots that are actually available, accounting for equipment inventory and existing bookings.
* **Manual rescheduling with Force is a power tool.** Only use Force Reschedule when you are certain the conflict is acceptable (e.g., you have extra unlisted inventory, or the conflicting booking will be canceled).
* **Skip Pricing Recalculation is useful for courtesy reschedules.** If a customer is moving to a more expensive time slot but you want to honor the original price, enable this option.
* **Past bookings can be rescheduled.** The system does not prevent rescheduling bookings that have already occurred, which is useful for correcting records.

Common questions [#common-questions]

**Can I reschedule a canceled booking?**
No. You must first change the booking status back to Pending or Confirmed, then reschedule it. See [Update Booking Status](/how-to/bookings/update-booking-status).

**What happens to existing invoices when I reschedule?**
Open invoices remain unchanged. If the rescheduled price is different, you may want to manually close the old invoice and create a new one. See [Send a Booking Invoice](/how-to/bookings/send-booking-invoice).

**Does the customer get notified?**
Yes. A reschedule confirmation email is sent automatically after the reschedule is processed.