# Send a Booking Invoice (/how-to/bookings/send-booking-invoice)



Invoices let you collect outstanding balances from customers by sending them a payment link. When a booking has an unpaid balance -- whether from the initial booking, a rescheduled price increase, or an added custom charge -- you can create an invoice that the customer can pay online.

Before you begin [#before-you-begin]

* The booking must have a balance greater than `$0.00`. The **Create Invoice** action only appears in the actions menu when there is an outstanding balance.
* Payment processing must be configured for your location.

Creating an invoice [#creating-an-invoice]

1. Go to **Bookings** and open the booking.
2. Click the actions menu (three-dot icon).
3. Click **Create Invoice**.
4. In the invoice dialog, configure the invoice:

| Field                      | Description                                                                                                                                                                              |
| -------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Amount**                 | The amount to invoice, in cents. This can be the full outstanding balance or a partial amount.                                                                                           |
| **Confirm on Pay**         | When enabled, the booking's status automatically changes to **Confirmed** when the customer pays the invoice. Useful for Pending bookings that are awaiting payment before confirmation. |
| **Send Type**              | Controls how the invoice is delivered.                                                                                                                                                   |
| **Send To Email Override** | Optionally send the invoice to a different email address than the customer's primary email.                                                                                              |

5. Click **Create** to generate and send the invoice.

The customer receives an email with a secure payment link.

Invoice statuses [#invoice-statuses]

| Status     | Description                                        |
| ---------- | -------------------------------------------------- |
| **Open**   | The invoice has been sent and is awaiting payment. |
| **Paid**   | The customer has completed payment.                |
| **Closed** | The invoice was manually canceled before payment.  |

Open invoices appear as an alert indicator on the **Invoices** tab in the booking header.

Viewing invoices [#viewing-invoices]

1. Go to **Bookings** and open the booking.
2. Click the **Invoices** tab.

Each invoice shows:

| Field              | Description                                               |
| ------------------ | --------------------------------------------------------- |
| **Token**          | A unique identifier for the invoice.                      |
| **Amount**         | The invoiced amount.                                      |
| **Status**         | Open, Paid, or Closed.                                    |
| **Created At**     | When the invoice was created.                             |
| **Updated At**     | When the invoice was last modified.                       |
| **Confirm on Pay** | Whether successful payment will auto-confirm the booking. |

The Invoices tab only appears in the booking header if the booking has at least one invoice.

Updating an invoice [#updating-an-invoice]

1. On the **Invoices** tab, select the invoice you want to update.
2. Modify the invoice fields (amount, confirm-on-pay, send-to email override).
3. Optionally enable **Resend** to send a new notification email to the customer.
4. Click **Save**.

You can only update **Open** invoices. Paid and Closed invoices cannot be modified.

Canceling an invoice [#canceling-an-invoice]

1. On the **Invoices** tab, select the open invoice.
2. Click **Cancel Invoice**.
3. Confirm the action.

The invoice status changes to **Closed** and the payment link is deactivated. The customer can no longer pay using that link.

Multiple invoices [#multiple-invoices]

You can create multiple invoices for the same booking. This is useful for:

* **Installment payments**: Send a deposit invoice now and a final balance invoice later.
* **Partial payments**: Invoice for part of the balance, then invoice for the remainder after services are rendered.
* **Split billing**: Send invoices to different email addresses for the same booking (e.g., a corporate sponsor and the individual customer).

Tips [#tips]

* **Use Confirm on Pay for pending bookings.** This automates the workflow: create a Pending booking, send an invoice, and the booking automatically confirms when the customer pays. No manual follow-up needed.
* **The balance does not update automatically when items change.** If you add [custom line items](/how-to/bookings/manage-line-items), [change the activity](/how-to/bookings/change-booking-activity), or [reschedule](/how-to/bookings/reschedule-a-booking), check the balance and create a new invoice if needed.
* **Cancel stale invoices before creating new ones.** If pricing changed and you need to send a corrected invoice, cancel the old open invoice first to avoid the customer paying the wrong amount.
* **Resend is not a new invoice.** Using the Resend option on an existing invoice sends the same payment link again. Use this when the customer lost the original email or it went to spam.

Common questions [#common-questions]

**What happens if the customer pays more than the balance?**
The payment is processed for the invoiced amount. Overpayments are not automatically refunded -- you would need to handle refunds manually through the Payments tab.

**Can I invoice a booking with no balance?**
No. The Create Invoice action only appears when the booking has a balance greater than zero.

**Does the customer need an account to pay?**
No. The invoice payment link is a secure, standalone page. The customer does not need to log in or create an account.