# Delete a Customer (/how-to/customers/delete-a-customer)



Delete a customer when you need to permanently remove their record from your CRM. This is a destructive action -- once deleted, the customer record and its direct associations cannot be recovered.

Before you begin [#before-you-begin]

* Confirm you want to permanently remove the customer. Consider whether updating or archiving the record might be more appropriate.
* Note that deleting a customer does **not** automatically delete their bookings. Existing bookings remain in the system but will no longer be linked to a customer profile.

Deleting from the customer list [#deleting-from-the-customer-list]

1. Navigate to **CRM > Customers**.
2. Find the customer you want to delete using [search or filters](/how-to/customers/search-and-filter-customers).
3. Click the **trash icon** in the actions column on the customer's row.
4. A confirmation dialog appears. Confirm the deletion.
5. The customer is removed and a success message appears.

Deleting from the customer detail page [#deleting-from-the-customer-detail-page]

1. Open the customer's [detail page](/how-to/customers/view-customer-history).
2. Click the **Delete** button in the page header.
3. Confirm the deletion.
4. You are redirected to the Customers list page.

Bulk deletion [#bulk-deletion]

1. On the Customers list page, select multiple customers using the checkboxes.
2. Click the **bulk delete** action.
3. Confirm the operation.
4. All selected customers are deleted. A success message shows how many were removed.

Bulk deletion processes each customer individually. If some deletions fail (e.g., due to a server error), the ones that succeeded are still removed.

What is affected [#what-is-affected]

| Data                      | Effect                                                                                                     |
| ------------------------- | ---------------------------------------------------------------------------------------------------------- |
| **Customer record**       | Permanently deleted.                                                                                       |
| **Customer tags**         | Removed with the customer record.                                                                          |
| **Customer notes**        | Removed with the customer record.                                                                          |
| **Booking history**       | Bookings remain in the system but lose their customer association.                                         |
| **Guest booking entries** | Guest entries referencing this customer lose the link.                                                     |
| **Communication logs**    | Logs matched by email/phone remain in the system but are no longer linked.                                 |
| **Contact records**       | Contact records linked via `customerId` are not automatically deleted. They remain as standalone contacts. |
| **Survey submissions**    | Survey submissions remain but lose the customer link.                                                      |

Alternatives to deletion [#alternatives-to-deletion]

* **Remove identifying information.** If you need to comply with a data removal request but want to preserve booking analytics, consider editing the customer to remove personal details (name, email, phone) rather than deleting the entire record.
* **Add a "Do Not Contact" tag.** If the goal is to stop communications, add a tag instead of deleting. See [Manage Customer Tags](/how-to/customers/manage-customer-tags).
* **Filter out test records.** Customers created during testing are marked with an `isTest` flag and are already excluded from the CRM list and analytics. You do not need to manually delete test records.

Tips [#tips]

* **Deletion is permanent.** There is no recycle bin or undo. If you are unsure, export the customer's data first.
* **Deletion is location-scoped.** You can only delete customers belonging to your currently selected location.
* **Related bookings survive.** A deleted customer's past bookings still show in reports and on the calendar. Only the customer link is severed.