# Add Notes and Attachments (/how-to/incidents/add-notes-and-attachments)



Notes and attachments are how you build out the record of an incident over time — the written narrative and the supporting files that back it up.

Before you begin [#before-you-begin]

* The incident must already exist. See [Create an Incident](/how-to/incidents/create-an-incident).
* For attachments, have your files ready — each can be up to 25 MB.

Add a note [#add-a-note]

1. Open the incident's detail page.
2. In the **Notes** section, type into the note box.
3. Click to add the note. It appears at the top of the feed, stamped with your name and the time.

<Callout type="info">
  Notes are **append-only** — they can't be edited or deleted once added. If you need to correct something, add a follow-up note. This keeps the log trustworthy as a record.
</Callout>

Upload an attachment [#upload-an-attachment]

1. In the **Attachments** section, choose **Upload** and select a file.
2. The file uploads and appears in the list with its name, size, and uploader.

You can upload as many files as you need, one at a time. Common attachments include damage photos, scanned forms, repair invoices, and police or medical reports.

Download or delete an attachment [#download-or-delete-an-attachment]

* **Download** — click the download icon. The file opens in a new tab and always downloads (it never renders in the browser, for security).
* **Delete** — click the delete icon to remove the file permanently.

Tips [#tips]

* **Photograph everything early.** Damage photos taken at the scene are the most valuable attachments — upload them while you have them.
* **Use notes for the timeline.** Because notes are timestamped and immutable, they double as a chronological record of how the incident unfolded and was handled.

Related guides [#related-guides]

* [Attach Waivers to an Incident](/how-to/incidents/attach-waivers-to-an-incident)
* [Link Records to an Incident](/how-to/incidents/link-records-to-an-incident)