# Close or Reopen an Incident (/how-to/incidents/close-or-reopen-an-incident)



An incident is **Open** while you're documenting and following up, and **Closed** once it's resolved. You can move between the two at any time.

Before you begin [#before-you-begin]

* The incident must already exist. See [Create an Incident](/how-to/incidents/create-an-incident).

Close an incident [#close-an-incident]

1. Open the incident's detail page.
2. In the **Details** card, change the **Status** dropdown to **Closed**.
3. Click **Save Changes**.

Closing stamps the incident with a closed-at timestamp, recording when it was resolved.

Reopen an incident [#reopen-an-incident]

1. Open a closed incident.
2. Change the **Status** dropdown back to **Open**.
3. Click **Save Changes**.

Reopening clears the closed-at timestamp.

Tips [#tips]

* **Close only when follow-up is done.** Closing is reversible, but it signals the incident is resolved — leave it open while waivers are pending, repairs are underway, or notes are still coming in.
* **Filter by status.** The incident list has **All / Open / Closed** filters, so closing keeps your active list focused on what still needs attention.

Notes [#notes]

* There are no intermediate statuses (such as "investigating") and no assignee field — the notes log and linked records carry the working detail.
* Deleting an incident is permanent and removes its notes and attachments. Closing is almost always the right choice for a resolved incident you want to keep on record.