# Customize Your Confirmation Email (/how-to/marketing/customize-confirmation-email)



Redesign the booking confirmation email your customers receive using the drag-and-drop builder. This guide customizes one activity's email; the same steps apply to a location-wide default.

Before you start [#before-you-start]

* You need a staff account with activity write access.
* Have at least one real booking at your location — you'll use it to preview.

Steps [#steps]

1\. Open the builder [#1-open-the-builder]

For one activity: go to **Activities → your activity → Settings → Communication** and select **Create template**. For a location-wide default: go to **Email Templates** in the dashboard navigation instead.

Name the template (for example, "Summer 2027 look") and continue. The editor opens with a layout that matches your current confirmation email, with any existing email body and terms text already in place.

2\. Arrange the layout [#2-arrange-the-layout]

* Drag blocks from the toolbox onto the canvas: headings, text, images, buttons, dividers, columns.
* Drag existing blocks to reorder them; select one and delete it to remove it.
* Booking sections (order summary, payment status, when/where, and so on) fill with each booking's real data — place them where you want, and configure options like showing the map or unit prices in the properties panel.

3\. Personalize the text and subject [#3-personalize-the-text-and-subject]

Select a text block, then use the **variable picker** to insert values like `{{customer.name}}` or `{{booking.confirmationCode}}`. Edit the **subject line** at the top of the editor the same way — for example: `See you soon, {{customer.name}}! ({{booking.confirmationCode}})`.

4\. Preview against a real booking [#4-preview-against-a-real-booking]

Open **Preview**, choose one of your bookings as the sample, and check the result — it renders exactly what a customer would receive, including your unsaved edits. Use **Send test email** to deliver it to your own inbox (marked `[TEST]`).

5\. Save and enable [#5-save-and-enable]

Save (`Ctrl+S` works). Fix any warnings about unrecognized variables — those block enabling. Then select **Enable**. New confirmations for the activity now use your design.

Good to know [#good-to-know]

* Enabling a template disables any other enabled template for the same activity (or location).
* Activities without any enabled template keep sending the standard confirmation email, unchanged.
* An activity template always wins over the location default; disable the override to fall back.
* If a template ever fails to render, customers still get the standard email and you receive an alert — confirmations are never blocked.