# Use Template Variables (/how-to/marketing/use-template-variables) Template variables are placeholders written as `{{variable.name}}` that Resytech replaces with real data when a message is sent. They work in both the subject line and body of email templates, and in the body of SMS templates. How Variables Work [#how-variables-work] * Variables use double curly braces: `{{customer.name}}`. * Variables support dot notation for nested data: `{{booking.confirmationCode}}`. * If a variable cannot be resolved (the data is missing), the raw placeholder text is left in place, e.g. the recipient sees the literal string `{{customer.name}}`. * Variable names are case-insensitive for the first path segment. * You can use variables in the subject line, email body, SMS body, and even in the custom recipient field of workflow actions. Variable Reference [#variable-reference] Customer Variables [#customer-variables] Data from the customer's profile in the CRM. | Variable | Description | Example Output | | ------------------------------- | -------------------------- | ------------------------------------------- | | `{{customer.name}}` | Customer's full name | Jane Smith | | `{{customer.email}}` | Primary email address | [jane@example.com](mailto:jane@example.com) | | `{{customer.phone}}` | Phone number | 555-123-4567 | | `{{customer.phoneCountryCode}}` | Phone country code | 1 | | `{{customer.uuid}}` | Unique customer identifier | a1b2c3d4-... | Booking Variables [#booking-variables] Data from the booking that triggered the message. Dates and times are converted to the location's timezone. | Variable | Description | Example Output | | ------------------------------ | ------------------------------------ | ---------------------------------------------------------------------------- | | `{{booking.confirmationCode}}` | Booking confirmation code | BK-7X9M | | `{{booking.date}}` | Booking date (formatted) | Jan 15, 2026 | | `{{booking.startTime}}` | Start time (formatted) | 10:00 AM | | `{{booking.endTime}}` | End time (formatted) | 12:00 PM | | `{{booking.totalAmount}}` | Grand total with currency symbol | $150.00 | | `{{booking.grandTotal}}` | Grand total (numeric) | 150.00 | | `{{booking.subtotal}}` | Subtotal with currency symbol | $130.00 | | `{{booking.taxesPrice}}` | Tax amount with currency symbol | $13.00 | | `{{booking.feesPrice}}` | Fees with currency symbol | $7.00 | | `{{booking.status}}` | Current booking status | Confirmed | | `{{booking.durationMinutes}}` | Duration in minutes | 120 | | `{{booking.customerId}}` | Customer ID reference | cust\_abc123 | | `{{booking.activityName}}` | Name of the booked activity | Jet Ski Rental | | `{{booking.uuid}}` | Booking unique identifier | e5f6g7h8-... | | `{{booking.manageUrl}}` | Self-service booking management link | [https://your-domain.com/manage/token](https://your-domain.com/manage/token) | The `booking.manageUrl` variable generates a unique link that lets the customer view and manage their booking without logging in. It requires the booking to have an access token. Activity Variables [#activity-variables] Data from the activity associated with the booking. | Variable | Description | Example Output | | --------------------------------- | ------------------------------- | -------------------- | | `{{activity.name}}` | Activity name | Sunset Kayak Tour | | `{{activity.description}}` | Activity description | A guided tour... | | `{{activity.price}}` | Base price with currency symbol | $75.00 | | `{{activity.basePrice}}` | Base price (numeric) | 75.00 | | `{{activity.details}}` | Activity detail text | Bring sunscreen... | | `{{activity.tagline}}` | Short activity tagline | Adventure awaits | | `{{activity.cancellationPolicy}}` | Cancellation policy text | Cancel 24h before... | | `{{activity.uuid}}` | Activity unique identifier | i9j0k1l2-... | Location Variables [#location-variables] Data from the location (venue) where the booking takes place. | Variable | Description | Example Output | | --------------------------- | -------------------------- | --------------------------------------------- | | `{{location.name}}` | Location/venue name | Lakeside Adventures | | `{{location.fullAddress}}` | Complete formatted address | 123 Lake Dr, Miami, FL 33101 | | `{{location.addressLine1}}` | Street address line 1 | 123 Lake Dr | | `{{location.addressLine2}}` | Street address line 2 | Suite 4 | | `{{location.city}}` | City | Miami | | `{{location.state}}` | State or province | FL | | `{{location.postalCode}}` | Postal/ZIP code | 33101 | | `{{location.phone}}` | Location phone number | (305) 555-0100 | | `{{location.email}}` | Location email address | [info@lakeside.com](mailto:info@lakeside.com) | Company Variables [#company-variables] Data from the company that owns the location. | Variable | Description | Example Output | | --------------------- | ------------------------- | ----------------------------------------------- | | `{{company.name}}` | Company name | Lakeside Adventures LLC | | `{{company.email}}` | Company email address | [admin@lakeside.com](mailto:admin@lakeside.com) | | `{{company.logoUri}}` | URL to the company logo | https\://... | | `{{company.uuid}}` | Company unique identifier | m3n4o5p6-... | Payment Variables [#payment-variables] Available when the message is triggered by a payment event. | Variable | Description | Example Output | | ----------------------------- | ----------------------------------- | ---------------- | | `{{payment.formattedAmount}}` | Payment amount with currency symbol | $150.00 | | `{{payment.amount}}` | Payment amount (numeric) | 150.00 | | `{{payment.type}}` | Payment method type | credit\_card | | `{{payment.typeOther}}` | Additional payment type details | Visa ending 4242 | | `{{payment.referenceId}}` | Payment reference / transaction ID | pi\_abc123 | | `{{payment.date}}` | Payment date (formatted) | Jan 15, 2026 | Refund Variables [#refund-variables] Available when the message is triggered by a refund event. | Variable | Description | Example Output | | ---------------------------- | ---------------------------------- | -------------- | | `{{refund.formattedAmount}}` | Refund amount with currency symbol | $75.00 | | `{{refund.amount}}` | Refund amount (numeric) | 75.00 | | `{{refund.referenceId}}` | Refund reference ID | re\_xyz789 | | `{{refund.date}}` | Refund date (formatted) | Jan 16, 2026 | System Variables [#system-variables] General-purpose variables available in every template. Values are computed in the location's timezone. | Variable | Description | Example Output | | ---------------------------- | --------------------- | -------------------- | | `{{system.currentDate}}` | Current date | Jan 15, 2026 | | `{{system.currentTime}}` | Current time | 3:45 PM | | `{{system.currentDateTime}}` | Current date and time | Jan 15, 2026 3:45 PM | | `{{system.year}}` | Current year | 2026 | Waiver Link Variables [#waiver-link-variables] Special variables that generate a URL to your waiver signing page. Replace `` with the actual UUID of the waiver. | Variable | Description | | --------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------- | | `{{waiver_link:}}` | Standalone waiver signing link. The customer signs the waiver independently. | | `{{waiver_link_booking:}}` | Waiver signing link with the booking auto-linked. The signed waiver is associated with the booking that triggered the email. | In the template editor, if your location has waivers configured, a **Waiver Links** section appears in the variables panel. You can click to insert these links with the correct UUID pre-filled. The generated URL follows the pattern: ``` https://sign.resytech.com?locationId=&waiverId=&reservationKey= ``` Previewing Variables [#previewing-variables] Before sending, you can preview how your template looks with sample data: 1. From the templates list, click the **eye icon** on any template. 2. The preview page renders the template with example values so you can verify formatting and variable placement. 3. You can also use the **Preview** endpoint from the API, which accepts custom sample data for testing. Tips [#tips] * Always test templates with a preview before activating them, especially if they contain many variables. * If a variable shows up as raw text in a sent message (e.g., the customer literally sees `{{booking.date}}`), it means the data was not available at send time. Check that the workflow trigger provides the necessary booking, customer, or activity data. * `{{booking.totalAmount}}` and `{{booking.grandTotal}}` contain the same underlying value, but `totalAmount` is pre-formatted with a currency symbol (`$150.00`) while `grandTotal` is the raw number (`150.00`). * Dates and times are automatically converted to the location's configured timezone. If times appear wrong, verify the location's timezone setting. Related [#related] * [Create an Email Template](/how-to/marketing/create-email-template) * [Create an SMS Template](/how-to/marketing/create-sms-template) * [Workflows & Automation](/how-to/workflows)