# View the Communication Log (/how-to/marketing/view-communication-log)



Every email and SMS sent through Resytech -- whether from a workflow, a template action, a booking confirmation, or a manual send -- is recorded in the Communication Log. This gives you a complete audit trail of all outbound communications for your location.

When to Use This [#when-to-use-this]

* You need to verify that a customer received their booking confirmation.
* You want to audit which messages were sent for a specific booking.
* You are troubleshooting a workflow and need to confirm that the email or SMS action fired.
* A customer claims they did not receive a message and you need proof of delivery.

Where to Find It [#where-to-find-it]

The Communication Log is accessible from two places:

Location-Wide Log [#location-wide-log]

Navigate to **CRM > Communications** in the dashboard. This shows all communications for your location across all customers.

Per-Customer Log [#per-customer-log]

Open a customer's profile at **CRM > Customers > \[Customer Name]**. The communication history section shows every message sent to that specific customer.

Log Entry Fields [#log-entry-fields]

Each entry in the log contains:

| Field         | Description                                                                                    |
| ------------- | ---------------------------------------------------------------------------------------------- |
| **Via**       | The channel used: `email` or `sms`.                                                            |
| **To**        | The recipient's email address or phone number.                                                 |
| **Title**     | A description of the message, e.g. "Booking Confirmation" or "Template: Booking Reminder SMS". |
| **Reference** | The booking UUID or location UUID that the message relates to.                                 |
| **Date**      | The UTC timestamp when the message was sent.                                                   |

Filtering and Searching [#filtering-and-searching]

The location-wide log supports several filters:

* **Channel (Via)** -- filter to show only emails, only SMS, or both.
* **Date Range** -- set a start date and end date to narrow results to a specific period.
* **Customer** -- filter by a specific customer ID to see their communication history.
* **Pagination** -- results are paginated (50 per page by default) for locations with high message volume.

How Communications Are Logged [#how-communications-are-logged]

Communications are logged automatically in these scenarios:

1. **Workflow actions** -- When a Send Email, Send SMS, or Send Template action executes in a workflow, a log entry is created with the template name, recipient, and booking reference.
2. **System emails** -- Booking confirmations, rescheduling notifications, refund notifications, and other system-generated emails are logged automatically.
3. **Manual sends** -- You can also manually create a communication log entry via the CRM interface to record phone calls, in-person conversations, or messages sent outside of Resytech.

Manual Log Entries [#manual-log-entries]

From the CRM Communications page, you can create manual entries with:

* **Via** -- the channel (email, sms, phone, in-person, etc.)
* **To** -- the recipient
* **Title** -- a description of the communication
* **Reference** -- an optional booking or customer reference

Manual entries are useful for maintaining a complete record when some communications happen outside the platform.

Tips [#tips]

* The Communication Log is append-only for automated messages. Workflow-generated entries cannot be edited, ensuring a trustworthy audit trail.
* If you do not see an expected log entry, check whether the workflow or template action completed successfully. Look at the workflow execution history for errors.
* Log entries show UTC timestamps. Convert to your local timezone if needed.
* The `Reference` field links back to the booking. Use it to quickly find all messages related to a specific reservation.

Related [#related]

* [Create an Email Template](/how-to/marketing/create-email-template)
* [Create an SMS Template](/how-to/marketing/create-sms-template)
* [Workflows & Automation](/how-to/workflows)
* [Customers & CRM](/how-to/customers)