# View Survey Responses (/how-to/surveys/view-survey-responses) After customers submit surveys, their responses appear in the dashboard where you can review individual submissions and view aggregate analytics. When to use this [#when-to-use-this] * You want to read what a specific customer said about their experience. * You need to monitor overall satisfaction trends (average ratings, submission volume). * You are investigating feedback related to a specific booking. * You want to compare response rates across different questions. Viewing individual submissions [#viewing-individual-submissions] 1\. Navigate to survey submissions [#1-navigate-to-survey-submissions] Go to **Marketing > Surveys**, then click on the survey whose responses you want to view. Select the **Submissions** tab. 2\. Browse responses [#2-browse-responses] Submissions are displayed in reverse chronological order (newest first) and include the following columns: | Column | Description | | ------------------ | ---------------------------------------------------------------------------------------------------------------------------------- | | **Customer Name** | The respondent's name, pulled from the linked customer profile or from the name they entered when submitting. | | **Customer Email** | The respondent's email address. | | **Booking Code** | The confirmation code of the linked booking, if the survey was sent via the automated workflow. Click to navigate to that booking. | | **Overall Rating** | The star rating from the first `star_rating` question in the survey. Displayed as stars for quick scanning. | | **Submitted At** | The date and time the survey was submitted. | | **Responses** | The full JSON of all question responses. Expand to see individual answers. | 3\. Paginate through results [#3-paginate-through-results] Submissions are paginated with 25 results per page. Use the page controls at the bottom to navigate through older responses. Viewing analytics [#viewing-analytics] 1\. Open the analytics tab [#1-open-the-analytics-tab] From the survey detail page, select the **Analytics** tab. The analytics dashboard provides aggregate metrics for the selected survey. 2\. Understand the metrics [#2-understand-the-metrics] Summary metrics [#summary-metrics] | Metric | Description | | ---------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Total Submissions** | The total number of completed survey responses for this survey. | | **Average Overall Rating** | The mean of all overall rating values (from the first `star_rating` question), rounded to 2 decimal places. Only includes submissions that have a rating. | | **Submissions Last 7 Days** | Number of submissions received in the past week. | | **Submissions Last 30 Days** | Number of submissions received in the past month. | Rating distribution [#rating-distribution] A breakdown of how many submissions received each star rating (1 through 5). Use this to spot patterns: | Stars | Meaning | | ----- | ------------------------------------------------------------ | | 5 | Excellent -- customers are highly satisfied. | | 4 | Good -- generally positive with minor areas for improvement. | | 3 | Average -- there may be issues worth investigating. | | 2 | Below average -- look for common themes in text responses. | | 1 | Poor -- immediate attention recommended. | Per-question analytics [#per-question-analytics] For each question in the survey, the analytics dashboard shows: | Field | Description | | ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------ | | **Question** | The question text. | | **Type** | The question type (star rating, text, etc.). | | **Response Count** | How many submissions included an answer to this question (non-empty responses only). Compare this to total submissions to see the response rate. | | **Average Rating** | For `star_rating` questions only: the mean rating across all responses. Other question types do not have an average. | Submissions in the CRM [#submissions-in-the-crm] Survey submissions are also accessible from the customer profile in the CRM. When viewing a customer, you can see all surveys they have submitted across all bookings, providing a complete feedback history for that individual. Tips [#tips] * Check analytics weekly to catch satisfaction trends early. A sudden drop in average rating might indicate a new operational issue. * Compare the "Response Count" per question against "Total Submissions" to identify which optional questions customers skip most. Consider making important questions required, or rewording skipped questions. * Use the rating distribution to identify whether a low average comes from many mediocre ratings or a few very poor ones. The two scenarios require different responses. * Look at text responses from customers who gave 1-2 star ratings first. These contain the most actionable feedback. * The "Submissions Last 7 Days" vs "Submissions Last 30 Days" comparison gives a quick pulse on whether response volume is increasing or decreasing. Related guides [#related-guides] * [Create a Survey](/how-to/surveys/create-a-survey) -- adjust questions based on what the analytics reveal. * [Configure Survey Settings](/how-to/surveys/configure-survey-settings) -- change timing or email content to improve response rates. * [Customers & CRM](/how-to/customers) -- view a customer's full feedback history.