Booking Tags
Label bookings with tags to categorize them and control automated behavior.
Tags are labels you can apply to bookings to categorize them and control how automated features behave. Unlike internal flags (which are system-managed), tags are customer-facing and operator-managed — your team applies and removes them directly from the booking detail view.
How Tags Work
Each booking has a set of tags stored as a list. Tags are defined by the system and have a fixed set of options — operators choose from the available tags but cannot create custom ones.
Every tag has three properties:
| Property | Description |
|---|---|
| ID | The internal identifier used in code and integrations (e.g., birthday, disable_survey) |
| Display Name | The human-readable label shown in the dashboard (e.g., "Birthday", "Disable Survey") |
| Description | A short explanation of what the tag means, shown as a tooltip |
Available Tags
| Tag | Description |
|---|---|
| Birthday | Guest is celebrating a birthday |
| Corporate Event | Corporate or team-building booking |
| VIP | VIP guest or high-priority booking |
| Gift Card | Booking was purchased as or paid with a gift card |
| First Time | Guest's first booking |
| Repeat Guest | Returning guest with previous bookings |
| Disable Survey | Prevents post-booking survey emails from being sent |
| Disable Reminder | Prevents booking reminder emails from being sent |
Tags That Control Automation
Some tags modify how automated communications behave:
Disable Survey
When applied, the system skips sending post-booking survey emails for this booking. The survey job checks for this tag before sending — if present, the job is marked as cancelled and no email is sent. This is useful for:
- Internal or test bookings that shouldn't receive surveys
- Bookings where the customer has opted out of feedback requests
- Comp or courtesy bookings where a survey would be inappropriate
Disable Reminder
When applied, the system skips sending booking reminder emails for this booking. Like the survey tag, reminder jobs check for this tag before processing. Use this for:
- Walk-in bookings that were created retroactively
- Bookings where the customer has already been contacted directly
- Same-day bookings where a reminder would arrive too late
Where Tags Appear
Tags are displayed and managed in the Miscellaneous tab of the booking detail view. All available tags are shown as toggleable pills — active tags are highlighted in blue, inactive tags are grayed out. Click any tag to toggle it on or off.