Booking Management
Booking Management
Your command center for managing reservations and day-to-day operations.
The booking management dashboard is where you handle day-to-day operations — viewing schedules, creating bookings, processing changes, and managing customer requests.
Core Concepts
Every booking in Resytech captures the full picture of a reservation:
- Activity and Equipment — what the customer booked, including equipment selections and add-ons
- Scheduling — date, start/end time, and duration
- Customer — linked customer profile with name, email, phone, and optional guest manifest
- Pricing — subtotal, fees, taxes, coupon/gift card discounts, and grand total
- Status — lifecycle state (draft, pending, confirmed, or canceled)
- Source — where the booking originated (online checkout, admin dashboard, or external integration)
Bookings also track facilitator assignments, internal notes, invoices, payment transactions, waiver submissions, custom field answers, and a full audit trail of every change.
Booking Detail Tabs
When you open a booking, the detail view is organized into tabs:
| Tab | What it shows |
|---|---|
| Overview | Core booking details, line items, equipment, customer info, and demographics |
| Notes | Internal staff notes attached to the booking |
| Payments | Payment transactions, balance, and refund history |
| Reschedule | Move the booking to a new date/time with conflict checking |
| Waivers | Waiver submission status for the booking |
| Invoices | Invoices generated and sent for the booking |
| Auto-Expire | Automatic expiration rules for pending bookings |
| Facilitators | Guide/facilitator assignments |
| Guests | Guest manifest with individual guest details |
| Miscellaneous | Booking source, external ID, metadata, communications log, and event log |