Buying a Membership
How customers purchase a membership at checkout, the membership number they receive, and the receipt email.
Once a plan is enabled, customers can buy it. This page explains the purchase experience and what a member receives.
Purchasing at checkout
Customers buy a membership through your booking site, where enabled plans are presented for purchase. The customer:
- Chooses a plan and enters their name, email, and (optionally) phone.
- Pays securely with a card via Stripe. Cards requiring extra verification (3-D Secure) are handled inline.
- Sees a confirmation with their new membership number.
Memberships are sold through Stripe, so your location needs Stripe connected to accept payment. See Stripe Setup.
The membership number
Every purchase issues a unique membership number in the form MEM-XXXXXXXXXXXXXXXX. This number identifies the membership — there's no separate customer login, so the number is the member's proof of membership. It's shown on the confirmation screen and in the receipt email.
The receipt email
After a successful purchase, the customer automatically receives a welcome receipt email containing:
- The plan name and your business name
- Their membership number
- The membership's start and end dates
- The amount paid
- The plan description, if you set one
- A summary of the benefits included — for example, "20% off all activities," with any day or usage limits noted
The membership is active immediately — the customer can use it as soon as they have the number, even before the email arrives.
Validity dates
The start and end dates a member sees depend on the plan's validity model:
- Rolling duration — starts on the purchase date and runs for the plan's set number of days.
- Fixed window — uses the plan's shared start and end dates, the same for every buyer.