Link Waivers to Activities
How to share your waiver URL with customers and control whether a booking is required before signing.
Waivers in Resytech are standalone documents accessed via a unique URL. Unlike some systems where waivers are hard-wired to a specific activity, Resytech waivers are linked to your location and can be shared with any customer. You control whether a booking is required, whether signing is restricted to a specific date, and how the waiver connects to your existing reservation data.
Before you begin
- You need an existing waiver with at least one Signer Identity component saved. See Create a Waiver and Use the Waiver Editor.
How the waiver URL works
Every waiver has a public URL in the format:
https://book.resytech.com/waiver/{locationId}/{waiverId}When a customer opens this URL, they see the waiver form. The URL is anonymous -- no login is required. The customer fills out the form and submits it.
Sharing the waiver URL
You can distribute the waiver URL to customers in several ways:
- Include it in booking confirmation emails by adding the link to your email templates or workflow messages.
- Add it to your website as a link or button on your booking page, FAQ, or activity detail page.
- Generate a QR code from the URL and display it at your front desk, on printed materials, or at check-in stations.
- Send it via SMS or chat through your customer communication channels.
Requiring a booking
If you want customers to link their waiver submission to an existing reservation:
- Open the waiver in the editor.
- Click the gear icon to open Waiver Properties.
- Enable Requires Booking.
- Click Save Properties.
When this setting is enabled, the waiver signing page prompts the customer to look up their reservation before they can fill out the form. The customer can search by:
| Lookup method | Description |
|---|---|
| Confirmation Code | The booking confirmation number (case-insensitive match). |
| Full Name | The customer's name on the booking (case-insensitive match). |
| Last Name | Matches bookings where the customer name ends with the provided value. |
| The email address associated with the booking. | |
| Phone | The phone number on the booking (with or without leading +). |
| Booking ID | The internal booking UUID (for advanced use). |
Once a matching booking is found, the waiver submission is automatically linked to that reservation. You can later view all waiver submissions for a booking from the booking detail page.
Restricting signing to the booking date
If you want customers to sign only on the day of their reservation:
- Open Waiver Properties in the editor.
- Enable Sign on Booking Date Only.
- Click Save Properties.
When enabled, the system checks the booking date against the current date in your location's time zone. If the customer tries to sign on a different day, they see the message: "You can not sign this waiver until the day of your reservation."
This is useful for same-day liability acknowledgments where you want to ensure the customer signs immediately before their activity.
Waivers without a booking requirement
When Requires Booking is off, the waiver is a general-purpose form. Customers can sign it at any time without referencing a reservation. This is suitable for:
- Walk-in customers who do not have a booking.
- General liability waivers that apply across all activities.
- Photo/video release forms.
- Pre-season consent forms.
Even without requiring a booking, a customer can still optionally look up and link a reservation if the waiver form supports it.
Tips
- Use "Requires Booking" for activity-specific waivers. This ensures every submission is tied to a reservation, making it easy to verify waivers from the booking detail page.
- Use "Sign on Booking Date Only" for same-day operations. Rental businesses often need customers to acknowledge equipment condition on the day of use.
- Combine with "Email Copy to Customer" so signers receive a PDF confirmation immediately after signing.
- Combine with "Capture Signer as Customer" to automatically add walk-in signers to your CRM, even if they did not book online.
- One waiver can serve multiple activities. Since waivers are not hard-linked to activities, a single general liability waiver can be shared across all your offerings.