Publishing
Take a draft event live, and understand the checks Resytech runs before it lets you sell.
An event starts life as a Draft. Nothing about it is public: the storefront link returns
"not found", no tickets can be held, and you are free to change anything. Publishing flips it
to Published, which is what makes the public page at resyevents.com/e/{slug} resolve and
what allows buyers to start holding and paying for tickets.
Publish from the event detail page: the green Publish button sits in the header while the event is a draft. Once it succeeds, the button is replaced by a green banner with the public link and a Copy link button.
The Publish Checklist
Publishing is not just a status flip. Resytech runs a set of checks first so that nothing half-configured can go on sale. The checks run in order and stop at the first failure, so fixing one problem can reveal the next.
| Check | What it wants | If it fails |
|---|---|---|
| Still a draft | The event has not already been published or cancelled. | You are told it is already published, or that only a draft can be published. |
| Event has not ended | The event's end time is still in the future. | Blocked. Move the dates on the Details tab if the event is being repeated. |
| Something to sell | At least one ticket type that is active and has a capacity above zero. | "Add at least one active ticket type before publishing." Add or reactivate a tier on the Tickets & Add-ons tab. |
| Refund policy | A refund policy is chosen on the Pricing tab. If you picked "Refundable until a cutoff", the cutoff hours must be filled in too. | Blocked with a prompt to choose the policy (or set the cutoff). |
| Payouts ready | Your organization's Stripe Connect onboarding is complete and charges are enabled. | A red banner appears with a Finish payout setup link. See Fees and Payouts. |
| Listing fee paid | Flat-listing-fee events only: a successful listing-fee payment that covers the event's current capacity. | The listing-fee payment window opens automatically so you can pay (or top up) and retry. |
Most failures appear as a short message at the top of the screen. Two of them get more help:
- Payouts not ready stays on screen as a banner, because the fix lives on another page and a passing message cannot carry a link.
- Listing fee unpaid or capacity outgrew the fee you paid opens the Listing Fee payment window immediately, since paying is the fix.
Ticket types that do not count
Only ticket types that are marked active and have a capacity greater than zero satisfy the "something to sell" check. A tier you deactivated, or one left at a capacity of zero, is invisible to the check. Add-ons never satisfy it either: an event needs tickets, not just extras.
Refund cutoff
Choosing All sales final is enough on its own. Choosing Refundable until a cutoff also requires the number of hours before the event start at which refunds close. That value is what Orders and Refunds enforces later when a buyer or your staff requests a refund.
What Happens at the Moment You Publish
- The event's status becomes Published and its public page goes live.
- On the per-ticket fee model, the platform fee per ticket is frozen onto the event at its current value. Later changes to fee configuration never re-price an event that is already selling.
- On the flat listing fee model, no per-ticket fee is charged at all, because the fee was paid up front.
What Stays Editable, and What Is Frozen
Publishing does not lock the event down. Most of it stays editable so you can fix a typo, swap a poster, or open more capacity while tickets are selling.
Still editable after publish
- Name, description, poster, and gallery images
- Venue details, dates, doors-open time, and the sales window
- Storefront theme
- Tax rate, refund policy, and refund cutoff
- Ticket types and add-ons: prices, per-order limits, active state, and capacity
Capacity has one floor: a ticket type or add-on total can never be dropped below what has already been sold or is actively held in someone's cart.
Permanently frozen once published
| Frozen | Why |
|---|---|
| The public link | The slug is generated from the event name and city while the event is a draft, and stops changing at publish. Renaming a live event changes the page's title but not its address, so links already shared keep working. |
| The monetization model | Per-ticket fee versus flat listing fee, and the "pass fees to buyer" toggle, are locked. Buyers who already paid did so under specific terms, and changing the model would re-price the event underneath them. The Pricing tab shows the model as read-only text with the frozen per-ticket amount. |
| The time zone | Once tickets exist, a later venue edit no longer re-copies the venue's time zone onto the event, so displayed show times never shift under a ticket holder. |
If you need a different link or a different fee model, create a new event rather than trying to change a published one.
There Is No "Unpublish"
A published event cannot be pulled back to draft. Tickets have been issued against it, so the only way off the storefront is to Cancel Event, which voids every ticket and stops sales immediately. That flow, including the choice between voiding tickets only or refunding every paid order, is covered in Orders and Refunds.
If you just want to stop selling without cancelling, close the sales window instead: set the sales end time on the Details tab. The page stays up, the tickets stay valid, and buying stops.