Add Notes and Attachments

Keep a running notes log on an incident and upload photos, forms, and supporting documents.

Notes and attachments are how you build out the record of an incident over time — the written narrative and the supporting files that back it up.

Before you begin

The incident must already exist. See Create an Incident.
For attachments, have your files ready — each can be up to 25 MB.

Add a note

Open the incident's detail page.
In the Notes section, type into the note box.
Click to add the note. It appears at the top of the feed, stamped with your name and the time.

Notes are append-only — they can't be edited or deleted once added. If you need to correct something, add a follow-up note. This keeps the log trustworthy as a record.

Upload an attachment

In the Attachments section, choose Upload and select a file.
The file uploads and appears in the list with its name, size, and uploader.

You can upload as many files as you need, one at a time. Common attachments include damage photos, scanned forms, repair invoices, and police or medical reports.

Download or delete an attachment

Download — click the download icon. The file opens in a new tab and always downloads (it never renders in the browser, for security).
Delete — click the delete icon to remove the file permanently.

Tips

Photograph everything early. Damage photos taken at the scene are the most valuable attachments — upload them while you have them.
Use notes for the timeline. Because notes are timestamped and immutable, they double as a chronological record of how the incident unfolded and was handled.