Incidents
Close or Reopen an Incident
Mark an incident resolved when you're done, or reopen it if more follow-up is needed.
An incident is Open while you're documenting and following up, and Closed once it's resolved. You can move between the two at any time.
Before you begin
- The incident must already exist. See Create an Incident.
Close an incident
- Open the incident's detail page.
- In the Details card, change the Status dropdown to Closed.
- Click Save Changes.
Closing stamps the incident with a closed-at timestamp, recording when it was resolved.
Reopen an incident
- Open a closed incident.
- Change the Status dropdown back to Open.
- Click Save Changes.
Reopening clears the closed-at timestamp.
Tips
- Close only when follow-up is done. Closing is reversible, but it signals the incident is resolved — leave it open while waivers are pending, repairs are underway, or notes are still coming in.
- Filter by status. The incident list has All / Open / Closed filters, so closing keeps your active list focused on what still needs attention.
Notes
- There are no intermediate statuses (such as "investigating") and no assignee field — the notes log and linked records carry the working detail.
- Deleting an incident is permanent and removes its notes and attachments. Closing is almost always the right choice for a resolved incident you want to keep on record.