Promotions
Manage Gift Card Settings
How to configure location-level gift card settings in Resytech, including online sales, pricing options, usage restrictions, cross-location redemption, and expiration policies.
Gift card settings are configured per location and control how gift cards are sold, priced, and redeemed. You must enable gift cards and configure these settings before customers can purchase or redeem them.
Before you begin
- You need access to the Resytech Dashboard.
- If you have multiple locations and want gift cards to work across them, decide on your cross-location policy before configuring.
Steps
- In the sidebar, click Gift Cards to open the gift card list page.
- Click the Settings button below the "Create Gift Card" button.
- Configure each section as described below.
- Click Save Changes in the page header when done.
General settings
| Setting | Default | Description |
|---|---|---|
| Enable Gift Cards | Off | Master toggle for the entire gift card feature at this location. When off, gift cards cannot be purchased, created, or redeemed. |
| Purchasable Online | Off | When on, customers can buy gift cards through your public booking site. Requires the master toggle to be enabled. |
| Accept as Payment | Off | When on, customers can enter a gift card code as a payment method during checkout. Requires the master toggle to be enabled. |
Pricing options
You must enable at least one pricing option (preset amounts or custom amounts). Both can be active simultaneously.
Preset amounts
| Setting | Default | Description |
|---|---|---|
| Allow Preset Amounts | On | Show customers a set of predefined gift card values to choose from. |
| Amounts | $25, $50, $100 | The specific dollar values offered. Click Add to create a new amount. Click the X next to an amount to remove it. All amounts must be greater than zero. Amounts are displayed sorted from lowest to highest. |
Custom amounts
| Setting | Default | Description |
|---|---|---|
| Allow Custom Amounts | Off | Let customers enter any dollar amount within a range. |
| Minimum Amount | $10.00 | The lowest amount a customer can choose. Must be greater than zero. |
| Maximum Amount | $500.00 | The highest amount a customer can choose. Must be greater than the minimum. |
Usage restrictions
These settings determine which activities and equipment types gift cards can be used for. Restrictions set here are inherited by all new gift cards created at this location.
Activity restrictions
| Setting | Default | Description |
|---|---|---|
| All Activities | On | When checked, gift cards can be redeemed for any activity. |
| Select Activities | -- | When "All Activities" is unchecked, a list of your activities appears. Check the ones where gift cards should be accepted. |
Equipment restrictions
| Setting | Default | Description |
|---|---|---|
| All Equipment | On | When checked, gift cards can be redeemed for any equipment type. |
| Select Equipment | -- | When "All Equipment" is unchecked, a list of your equipment appears. Check the ones where gift cards should be accepted. |
Cross-location redemption
This section only appears if your account has more than one location. It controls where gift cards purchased at this location can be redeemed.
| Mode | Description |
|---|---|
| Same Location Only | Gift cards can only be used at the location where they were purchased. This is the default. |
| All Locations | Gift cards can be redeemed at any of your locations. |
| Specific Locations | Choose individual locations where these gift cards can be used. When selected, a list of your locations appears with checkboxes. At least one location must be selected. |
Additional options
| Setting | Default | Description |
|---|---|---|
| Expiration Period | None | Number of days from purchase until the gift card expires. Leave blank for gift cards that never expire. Must be greater than zero if set. |
| Require Recipient Email | Off | When on, customers must enter a recipient email address when purchasing a gift card. This triggers automatic email delivery of the gift card code. |
| Allow Custom Message | On | When on, purchasers can include a personalized message that is delivered with the gift card email. |
Validation rules
The system enforces these constraints when saving settings:
- At least one pricing option (preset or custom) must be enabled.
- If preset amounts are enabled, at least one amount must be listed, and all amounts must be greater than zero.
- If custom amounts are enabled, both minimum and maximum must be set, both must be greater than zero, and the minimum must be less than the maximum.
- If cross-location mode is set to "Specific Locations," at least one location must be selected.
- If an expiration period is set, it must be greater than zero.
What happens next
- Settings changes take effect immediately for new gift card purchases and creations.
- Existing gift cards are not retroactively changed. If you update activity restrictions, only newly created gift cards inherit the new restrictions. Previously issued cards keep their original restrictions.
- If you disable the master toggle, all gift card functionality (purchasing, creating, and redeeming) is paused until you re-enable it.
Tips
- Start with preset amounts. They reduce friction for customers and ensure consistent gift card values that align with your typical booking prices.
- Enable "Accept as Payment" to close the loop. Without this, customers can buy gift cards but cannot use them at checkout.
- Use "Same Location Only" if your locations have different pricing. This prevents a card purchased at a lower-cost location from being used at a premium one.
- Set an expiration period if required by your local regulations. Some jurisdictions have laws about gift card expiration. Check your local requirements.
- Combine preset and custom amounts. Offering both gives customers the convenience of quick selection plus the flexibility of entering a specific amount for a precise gift.
Create Gift Cards
How to manually issue a gift card from the Resytech dashboard, including amount, recipient details, and delivery options.
Adjust Gift Card Balance
How to add funds to, debit from, or void a gift card in Resytech, including balance adjustments and understanding the transaction history.