Redeem an Activity Voucher

An Activity Voucher is redeemed by applying its code to a normal booking for the covered activity. The covered rental is prepaid; anything extra is paid at checkout.

Online (the customer)

1. The customer opens the Choose your date(s) link in their voucher email, or goes to /vouchers/redeem on your booking site and enters a code.
2. Check voucher shows the promotion, the code ending and the purchased terms: coverage, valid dates, exclusions, booking window and cancellation policy.
3. Choose your date opens the covered activity. The customer picks a date, time, equipment and any add-ons as usual.
4. At checkout, under Apply Voucher, they enter each code and click apply. Applied vouchers are listed with what they cover, and the summary shows an Activity Vouchers prepaid line.
5. They click Confirm Booking (nothing due) or Pay & Book (extras due) and receive the normal booking confirmation.

If the customer chooses a departure the voucher does not allow, or a different equipment type or duration, the code is rejected with the reason. They can adjust the booking or remove the voucher.

In the dashboard (staff)

Use this for phone bookings or walk-ins holding a voucher code. You need Bookings: Edit permission.

1. Go to Bookings and click New Booking.
2. Step 1: Activity: select the activity the voucher covers.
3. Step 2: Equipment: choose an eligible equipment type and the total quantity the customer wants, including units the vouchers will cover. Add any add-ons.
4. Step 3: Scheduling: choose Schedule and pick a date and time slot inside the voucher's valid dates. Custom scheduling cannot be used with vouchers.
5. Step 4: Pricing: expand Activity Vouchers, enter the code in Voucher code and click Apply voucher. Repeat for each code. Each applied voucher shows its coverage and the total changes to Due after vouchers.
6. If the customer has already paid the remaining amount in cash or by transfer, tick Customer has already paid and enter the amount. It cannot exceed the amount due after vouchers. Otherwise leave the balance to collect from the booking page.
7. Step 5: Customer: enter the customer's details.
8. Step 6: Status & Summary: review the Voucher redemption section (booking total, prepaid vouchers, payment to record, remaining balance) and create the booking.

While vouchers are applied, the wizard uses calculated pricing with taxes and fees, creates the booking as Confirmed, and disables manual pricing and auto-expire. If you change the activity, date, duration or equipment after applying a voucher, return to the Pricing step so coverage is rechecked.

If the result cannot be confirmed after you submit (for example the connection drops), the summary step shows Check the booking result. Retry from there before changing any details. It checks the same booking and payment without creating a second booking.

What the voucher pays for

• Its configured number of rental units of an eligible equipment type at the purchased duration, at the purchased price, including the taxes and fees paid with the voucher.
• Any add-ons included in the promotion, up to the included quantity.

Everything else on the booking is charged at current prices: additional rental units, add-ons that are not included, trip protection and tips. A booking for three jet skis with two vouchers covers two units and charges for the third plus its taxes and fees. A flat fee the vouchers already paid is not charged again for the third unit; only any increase since the purchase is collected.

A voucher is used in full. A booking that costs less than the voucher does not leave credit.

Rules

• The departure must be within the voucher's valid dates and weekdays, not in an excluded window, and the booking must be made inside the Bookings open / Book by window.
• A voucher can be applied to one booking at a time. A code that is reserved by another checkout or already redeemed is refused.
• Vouchers cannot be combined with coupons, gift cards, manual prices or balance overrides.
• Each code is entered separately. Codes look like AV-XXXXXXXX-XXXXXXXX-XXXXXXXX-XXXXXXXX; dashes and spaces are ignored.

After the booking

The booking shows an Activity Vouchers panel with each voucher's masked code, state and coverage, plus Prepaid value applied. Later changes go through the reviewed voucher flows described in Activity Vouchers.