Check In Tour Guests
How to check tour parties in with QR scanning or the arrival roster in Resytech.
Every tour booking carries a scannable check-in QR code (in the confirmation email and on the customer's booking page), and every tour booking has an arrival roster for recording who actually showed up. This guide covers the departure-time workflow. For how the pieces fit together, see Check-In and the Tour Schedule.
Check in by scanning (mobile app)
- In the Resytech app, open the tour's schedule (Activity → View Schedule) or a specific departure's manifest. The main dashboard's time groups also show a Departure shortcut for tour times.
- Tap Scan Check-In Code and point the camera at the guest's QR code (from their confirmation email or their booking page).
- In the roster that opens, tick the named guests who are present and set the per-category counts (e.g., Adults 2 of 3).
- Press Check In.
What the button does:
| Selection | Result |
|---|---|
| Whole party selected | Saves the arrivals and checks the booking in. |
| Partial selection | Saves the arrivals only — the button reads Save Arrivals and the booking stays not-checked-in. |
| Requirements missing (waivers, guest info) | Arrivals are saved; the blocking reasons are listed so you can resolve them on the booking. |
If the scanned code doesn't belong on this screen — wrong activity, a different day ("too early" for future dates), a different departure time, a canceled or rescheduled booking — the dialog explains exactly what's wrong and offers to open the booking instead.
Check in without scanning
- Manifest rows: each booking on a departure's manifest page has a one-tap Check in / undo button for the whole party.
- The booking's Check In tab: every tour booking shows the same arrival roster there, so the front desk can record arrivals from any browser.
Undoing a check-in
Press Undo on the roster's "Booking checked in" banner. This reverts the check-in and clears the arrival marks — the manifest goes back to showing the party as not arrived.
Where arrivals show up
- The schedule's day view has an Arrived column per departure (guests arrived / total guests).
- The departure manifest shows a Guests arrived stat and per-booking arrived counts.
- Every change is recorded in the booking's event log (
guests_arrived/guests_arrival_reverted).
Checking in and recording arrivals require booking write permission. Scanning requires the mobile app; the roster works everywhere.