Check In Tour Guests

Use the tour schedule at departure time to find a party, record who has arrived, and move the booking through its check-in stages. Tour confirmation emails and customer booking pages include a check-in QR code.

Check In by Scanning (Mobile App)

1. Open the tour and choose Schedule, then select the day or departure. Dashboard and calendar shortcuts also open the board.
2. Tap Scan Check-In Code and point the camera at the customer's check-in QR code.
3. Review the booking and its current stage in the panel that opens.
4. In the arrival roster, tick named guests who are present and set per-category counts, such as Adults 2 of 3.
5. Use Save arrivals to record attendance. Resolve the current stage's unmet requirements, then select Check in or Move to the next stage.

Scanning alone does not save arrivals or advance the booking. Advancing saves any changed arrival selections first, but stage requirements still control whether the booking can move on.

If the code belongs to another activity, day, or departure, or the booking was canceled or rescheduled, the dialog explains the mismatch and offers to open the booking.

Check In without Scanning

1. Open the activity schedule and select a departure.
2. Use the stage tabs, readiness filter, or search to find the booking.
3. Review its requirement chips. Open the booking's Check In tab to resolve requirements or edit the arrival roster.
4. Use the row's Check in or Move to action when the current stage is ready.

The Check In tab works in a browser as well as the mobile app. Scanning requires the app.

Handle a Blocked Step

The current stage shows what is missing: guest names, waiver signatures, guardian coverage, equipment assignments, or an active authorization-only hold, depending on the activity's settings.

Resolve those requirements to continue normally. If you need to make an exception:

1. Select Override and continue from the booking's check-in panel or departure row.
2. Read the unmet requirements and confirm the next stage is correct.
3. Enter the reason for continuing.
4. Confirm Continue to the named stage.

The exception is recorded with your name, time, reason, and the bypassed requirements. Each later blocked step needs a new confirmation and reason. The override does not mark missing requirements complete.

If the dialog asks you to refresh and review changes, do so before confirming again. Use its retry control if a confirmation result is uncertain.

Correct a Mistake

Use the revert control to move the booking back one stage. Returning to the first stage clears check-in; moving between later stages leaves it checked in.

Reverting preserves arrival marks. To correct attendance, change the named guests or category counts in the roster and save arrivals separately. Previous transitions and arrival changes remain in history.

Watch Progress

The board, check-in panel, and visible status badges update about every five seconds while the page is visible. Background refreshes preserve open sections and arrival selections you have not saved. Use Refresh in the check-in panel for an immediate check.

The daily board and departure manifest show arrived counts. Stage history shows forward moves, reverts, automatic advances, and override reasons.

Checking in, recording arrivals, advancing, reverting, and overriding require booking write permission. To configure the steps staff see, follow Set Up a Multi-Stage Check-In.