Marketing & Automation
Guides for creating communication templates, configuring automated messages, recovering abandoned carts, and reviewing your communication history in Resytech.
Resytech includes a full marketing and automation toolkit that lets you send branded emails and SMS messages to customers, trigger automated communications from booking events, recover revenue from abandoned carts, and keep a complete audit trail of every message sent.
Communication templates use a variable system -- you write {{customer.name}} or {{booking.confirmationCode}} and Resytech replaces them with real data at send time. Templates can be sent manually, attached to workflows, or triggered automatically by events like a new booking or cancellation.
Guides
Create an Email Template
Build a reusable email template with a rich-text editor, subject line variables, logo attachment, and reply-to address.
Create an SMS Template
Write a concise SMS template with variable placeholders and character-count tracking.
Use Template Variables
Complete reference for every variable available in email and SMS templates -- customer, booking, activity, location, payment, refund, waiver, and system variables.
Set Up Abandoned Cart Recovery
Enable abandoned cart recovery so customers who leave without completing checkout receive a follow-up message.
View the Communication Log
Review every email and SMS sent from your location, filter by channel or date, and track delivery.
Configure the Daily Summary
Schedule a daily email that lists upcoming bookings so your team starts each day prepared.
Related Sections
- Workflows & Automation -- build event-driven workflows that send templates, add tags, create tasks, and more.
- Surveys & Feedback -- send post-booking surveys to collect customer feedback.
- Customers & CRM -- manage customer profiles and view per-customer communication history.