Add Custom Fields

How to add custom fields to an activity to collect additional information from customers during checkout.

Use this guide when you need to collect information beyond the standard booking details -- for example, a customer's shoe size, dietary restriction, experience level, or emergency contact. Custom fields appear during checkout and the answers are stored with the booking.

Available Field Types

Resytech supports the following custom field types:

Type	Description	Use Case
Text Input	A single-line text field	Names, short answers, license numbers
Textarea	A multi-line text area	Special requests, detailed notes
Signature	A digital signature pad	Liability acknowledgments, consent
Date	A date picker	Date of birth, travel dates
Time	A time picker	Preferred arrival time
Government ID Upload	A file upload for ID documents	Identification verification
Email	An email address input with validation	Emergency contact email
Phone	A phone number input	Emergency contact phone
URL	A URL input with validation	Social media profiles, references
Address	A street address input with autocomplete suggestions	Pickup or delivery address, hotel, home address
Dropdown	A list of choices the customer picks one of	Shirt size, experience level, pickup point
Multi-select	A list of choices the customer can pick several of	Dietary needs, add-on interests, equipment requests

The Address field suggests matching addresses as the customer types and stores the selected address as a single line (for example, 123 Main St, Springfield, IL 62701, USA). Suggestions are ranked around your location's street address, so nearby streets and hotels appear first while an out-of-town home address still completes. Keep the location's address up to date under Location > General for this to work well. Customers can also type an address by hand if it does not appear in the suggestions. In the booking details view, the address links to Google Maps.

When you choose Dropdown or Multi-select, an Options section appears in the dialog. Add one row per choice:

Option -- What the customer picks, and exactly what is saved with the booking (e.g. Small). A multi-select option cannot contain a comma, because its answer is saved as a comma-separated list. Dropdown options can contain commas, such as Denver, CO.
Description -- Optional helper text shown under the choice (e.g. Up to 5ft).

Use the arrows to reorder. The order you set is the order the customer sees, and the order choices are listed in a saved multi-select answer.

A Dropdown always shows as a dropdown. On a computer, each choice in the open list shows its description underneath the option. On a phone or tablet it uses the device's own picker, which can only show the option itself, so the description of the chosen option appears under the field once it is selected. Either way the customer sees it, so keep option wording short and put the detail in the description. Multi-select always shows as selectable cards with checkboxes, with every description visible while choosing.

Renaming an option later does not change answers already saved. Existing bookings keep the wording the customer actually saw.

Add a Custom Field

Go to Activities > [Activity Name] > Settings > Custom Fields.
Click Add Custom Field.
In the dialog, configure:
- Label -- The text shown to the customer (e.g., "Shoe Size", "Dietary Restrictions").
- Type -- Select one of the field types listed above.
- Required -- Toggle on if the customer must fill in this field to complete checkout. Toggle off to make it optional.
Click Create.

The field appears in the custom fields list and will be shown to customers during checkout.

Edit a Custom Field

Click the field in the custom fields list.
Modify the Label, Type, or Required setting.
Click Save.

Delete a Custom Field

Click the trash icon next to the field you want to remove.
Confirm the deletion.

Deleting a custom field removes it from future checkouts. Existing bookings that already collected data for this field retain their answers.

Where Custom Field Answers Appear

Booking details in the dashboard -- staff can see all custom field answers when viewing a booking.
Confirmation emails -- If you enable Show Custom Field Answers in the activity's Communication settings, the answers are included in the email sent to the customer.
Booking exports and reports -- Custom field data is included when exporting booking information.

Tips

Keep custom fields to a minimum. Every additional field adds friction to the checkout process and can reduce conversion rates. Only ask for information you truly need.
Use the Required toggle thoughtfully. Mark a field as required only if you cannot process the booking without the information.
The Signature field type is useful for simple acknowledgments, but for full legal waivers and agreements, use the Agreements feature instead, which provides a richer experience with full document text and a dedicated signature capture.
If you need the same custom fields across multiple activities, create them on one activity and then clone the activity to copy everything.

Set Up Activity Manifest -- Configure guest limits and demographics.
Configure Scheduling -- Set when the activity is available.

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