Zip Line & Adventure Parks

Adventure parks — zip lines, ropes courses, rock climbing, aerial parks, and obstacle courses — run on tight time slots, strict capacity limits, mandatory safety waivers, and age/weight restrictions. Resytech handles all of this with its tour scheduling, manifest system, and digital waivers.

Why Resytech for Adventure Parks

Adventure parks have unique constraints: safety-driven capacity limits, mandatory waivers for every participant, age and physical requirements, guide-to-guest ratios, and seasonal weather considerations. Resytech's capacity management, custom fields, and waiver system are purpose-built for these demands.

Setting Up Your Park: Activities as Experiences

Adventure park offerings are almost always Tour type activities — they run at scheduled times, have fixed durations, require guides, and are priced per person. Equipment (harnesses, helmets) is provided and doesn't need individual tracking in most cases.

Typical Setup

Most adventure parks don't need equipment in Resytech because safety gear (harnesses, helmets, gloves) is provided as part of the experience and not selected by customers. If customers do choose specific gear or upgrades, model those as add-ons on optional equipment items.

Why Separate Activities Per Experience

Each experience at your park likely has:

• Different duration (zip line: 2 hours, ropes course: 1.5 hours, rock wall: 1 hour)
• Different capacity (zip line: 12 per group, ropes course: 8, rock wall: 6)
• Different age/weight restrictions (zip line: 70–250 lbs, kids course: ages 5–12)
• Different guide requirements (zip line needs 2 guides, ropes course needs 1)
• Different pricing

Separate activities give each experience its own rules.

Scheduling

Use Specific Times for departure slots:

Zip Line Tour (2 hours, 30-min buffer):

• 9:00 AM, 11:30 AM, 2:00 PM, 4:30 PM

Aerial Ropes Course (1.5 hours, 20-min buffer):

• 9:00 AM, 10:50 AM, 12:40 PM, 2:30 PM, 4:20 PM

The buffer between sessions accounts for safety briefings, gear fitting, and group transitions. For adventure activities, this is critical — don't skip it.

Set early cutoff to require advance booking (e.g., 1 hour before departure) so your staff knows exactly how many guests to prepare for.

Capacity & Restrictions

The Manifest tab is where adventure parks do their most important configuration:

• Guest Limit — maximum participants per session, driven by safety and guide ratios (e.g., 12 for zip line)
• Guest Minimum — minimum to run the session (e.g., 2 for zip line, 4 for ropes course)
• Age Restriction — minimum age (e.g., 8 years old for zip line, 5 for kids course)
• Demographics — define pricing tiers:

Custom Fields for Safety

On the Custom Fields tab, collect critical safety information during booking:

• Weight (required) — for zip lines and harness-based activities with weight limits
• Height — for certain ropes courses with minimum height requirements
• Medical conditions — any conditions staff should be aware of
• "Is this your first time?" — so guides can provide extra attention to first-timers

Mark safety-critical fields as required so customers can't skip them during checkout.

Relevant docs:

• Activities & Equipment — understanding activity types
• Your First Activity — hands-on setup walkthrough
• Set Up Activity Manifest
• Add Custom Fields

Guide & Staff Management

Facilitators

Adventure parks rely heavily on trained guides. Set them up under Location > Facilitators tab:

• Assign guides to the activities they're certified for (not every guide may be zip line certified)
• Resytech prevents double-booking — a guide running the 9 AM zip line tour isn't available for the 9 AM ropes course
• For activities requiring multiple guides (e.g., 2 guides per zip line group), assign multiple facilitator slots

Team Timesheets

Track guide and seasonal staff hours with the built-in timesheet system:

• Staff clock in/out from the dashboard or mobile app
• Configure employee roles (Guide, Belayer, Ground Crew, Front Desk) in Company Settings > Employee Roles
• Export timesheets for payroll processing

Relevant docs:

• Facilitators & Guides
• Team Management

Waivers & Safety Compliance

Waivers are non-negotiable for adventure parks. Create comprehensive waivers under Resources > Waivers.

What to Include

• Liability release — standard assumption of risk language
• Medical fitness acknowledgment — "I confirm I am physically able to participate"
• Weight/height confirmation — "I confirm I meet the weight and height requirements"
• Rules acknowledgment — "I will follow all guide instructions and safety procedures"
• Parent/guardian signature — for minor participants
• Photo/video release — optional consent for marketing use

Waiver Workflow

1. Customer books online → waiver link included in confirmation email
2. Customer signs digitally before arriving (most customers do this)
3. For walk-ins or unsigned waivers, staff pulls up the waiver on a tablet at check-in
4. All participants must sign — for a family of 4, each person signs (parents sign for minors)
5. Signed waivers stored as tamper-evident PDFs with full audit trail

Link waivers to each activity so they're automatically presented. Different activities can have different waivers — the kids course might have a simpler waiver than the zip line.

Relevant docs:

• Digital Waivers
• Create a Waiver
• Link Waivers to Activities

Special Events & Group Bookings

Adventure parks are popular for corporate team building, birthday parties, and school field trips.

• Private tours — enable "Allow Private Tours" on activities so groups can book an entire time slot exclusively at a flat rate
• Special events — create one-off events on the Special Events tab (e.g., "Night Zip Line" on specific dates with custom pricing)
• Group pricing — use pricing modifiers to discount per-person rates for large groups
• Invoicing — send professional invoices to corporate groups and schools that need to pay on terms or with a purchase order

Relevant docs:

• Create Special Events
• Pricing & Modifiers
• Create an Invoice

Taking Bookings

• Online bookings — customers select an experience, date, time slot, and number of guests (by demographic)
• Walk-in bookings — staff create bookings from the dashboard. The Availability Check tool (Apps > Availability Check) lets front desk staff quickly see open slots across all activities
• The dashboard home page shows today's bookings — your check-in staff can see every group expected, their headcount, and whether waivers are signed
• Booking notes — staff can add internal notes (e.g., "birthday group, bring cake at 3 PM")

Relevant docs:

• Booking Management
• Create a Booking

Payments

• Online payments via Stripe for advance bookings
• In-person payments via Stripe Terminal at the front desk (Company Settings > Card Readers)
• POS for selling merchandise, photos, snacks, and combo passes at the gift shop
• Down payments — collect a deposit for large group bookings, charge the balance before the visit
• Pricing modifiers — weekend and holiday premiums, weekday specials
• Gift cards — adventure experiences are one of the most gifted experience categories
• Coupons — early-bird discounts, locals' passes, repeat visitor codes
• Trip protection — optional cancellation insurance customers can add at checkout (configured on the Trip Protection tab)

Relevant docs:

• Payments & Billing
• Point of Sale
• Coupons & Gift Cards
• Set Up Trip Protection

Customer Communications

On each activity's Communication tab:

• Arrive By — 30 minutes before for gear fitting and safety briefing
• Meeting Location — "Check in at the Adventure Center front desk"
• What to Bring — closed-toe shoes, hair tie for long hair, weather-appropriate clothing, no loose jewelry
• Email Body — parking instructions, what's provided (gear, water), and any last-minute prep

Set up booking reminders under Marketing > Booking Reminders to send:

• 48 hours before: reminder with logistics + waiver signing link if not yet signed
• Day of: "See you today!" with check-in instructions

Relevant docs:

• Marketing & Automation
• Configure Booking Reminders

Customer Management & Marketing

• Customer profiles — track which experiences each customer has done, making upsell easy
• Tags — "Completed Zip Line", "Corporate Group", "Birthday Party", "Season Pass"
• Automated workflows — after a customer completes the zip line, send an email promoting the ropes course: "Loved the zip line? Try our aerial ropes course next!"
• Surveys — collect post-experience feedback, especially useful for safety improvements
• Seasonal campaigns — promote spring opening, summer camps, fall foliage zip tours, holiday gift cards

Relevant docs:

• Customers & CRM
• Marketing & Automation

Reporting

• Revenue per experience — see which activities drive the most revenue
• Occupancy rates — are your time slots consistently full, or do you have underutilized capacity?
• Group size analysis — average group size helps with staffing decisions
• Seasonal patterns — year-over-year comparisons for capacity planning
• Guide utilization — ensure guides are scheduled efficiently

Relevant docs:

• Reporting & Analytics
• Run a Revenue Report

Multi-Location

If you operate multiple park locations, Resytech supports multi-location management from a single account. Each location gets its own activities, capacity settings, guides, and pricing while sharing a unified customer database and reporting dashboard.

Relevant docs:

• Multi-Location

Getting Started

Ready to set up Resytech for your adventure park?

1. Initial Setup — company profile and Stripe connection
2. Adding Locations — your park or adventure center
3. Activities & Equipment — understand activity types (you'll use Tour for most experiences)
4. Your First Activity — create your first experience with scheduling, pricing, and capacity
5. Checkout Setup — brand your booking page
6. Go Live — pre-launch checklist and website embedding